Tag Archives: futurepr

राजनीति, कारोबार और सोशल मीडिया का दुरूपयोग

सोचिये संसार की कई कम्पनियों ने अपनी वेब साईट से फेसबुक ओर इन्स्टाग्राम पेज हटा दिए हैंI आखिर क्यों?
 
कैम्ब्रिज एनालिटिका क्या है?:: यह राजनीतिक जनसंपर्क का काम करेवाली एक कम्पनी है जो ब्रिटेन से काम करती है उनके कार्यालय वाशिंगटन और न्यूयॉर्क में भी हैंI अपनी वेब साईट पर खुद कैम्ब्रिज एनालिटिका ने बताया है कि वह राजनेताओं के रणनीतिक उपयोग के लिए लोगों के बारे में डाटा संग्रह करके मतदाताओं का मन बदलने तथा नेताओं को जिताने की योजनायें बनाने का काम करती है I यह कम्पनी सिर्फ फेसबुक से देता नहीं लेती बल्कि दुनिया भर की मार्केटिंग, रीयल एस्टेट, ट्रेवेल और पोर्नोग्राफी साइट्स से भी देता इकट्ठा करती हैI
 
डेटा माइनिंग :: इस तरह से इकट्ठा जानकारियाँ जिनका उपयोग किसी भी तरह से चुनाव, बाज़ार, मुनाफे, खरीदारी या जासूसी के लिए किया जा सके उसे डेटा माइनिंग, यानी जरूरी सूचनाएं खोदकर निकालना कहते हैं I
 
डेटा ब्रोकरेज :: आंकड़ों की दलाली या खरीद फरोख्त, इसी कड़ी का महत्वपूर्ण हिस्सा है I ये ‘डेटा प्रोस्टिट्यूशन’ या जानकारियों की वेश्यावृत्ति भी कहलाता हैI मतलब ये कि आपसे सम्बन्धित जानकारियों को बाज़ार में कोई भी जब चाहे जैसे चाहे खरीद सकता है और उनके साथ जो चाहे कर सकता हैI
कैम्ब्रिज एनालिटिका का गुनाह क्या है?:: मतदान जैसी निष्पक्ष प्रक्रिया को पूरी दुनिया में राजनेताओं की काली कमाई और डेटा प्रोस्टीट्यूशन की बदौलत प्रभावित करना I नतीजे हैं किसी एक पार्टी की निरंतर और अप्रत्याशित जीत और किसी पार्टी का मुकम्मल सफाया I व्यापारिक अनुबंध के रूप में आप सभी प्रत्येक सोशल मीडिया को आपसे जुडी सारी सूचनाओं, चित्रों, पोस्ट्स तथा अन्य कंटेंट का जब चाहे उन्योग करने की इजाजत देते हैंI उन सोशल साइटों से कैम्ब्रिज एनालिटिका जानकारियों को खरीद कर जहाँ चाहें उपयोग करती और ज़्यादा रुपया कमाती है I
 
गुनाह और अपराध का मुद्दा :: एक जगह कैम्ब्रिज एनालिटिका से चूक हुई है वह है सोशल मीडिया प्लेटफॉर्म्स से हम लोगों के प्रोफाइल की जानकारी की खुदाई करना या उसे बेचने का हक़ हासिल करनाI उसके पास इस काम का कोई अधिकार नहीं हैI प्रोफाइल्स की जानकारियों के आंकड़ों के विश्लेषण के आधार पर राजनीतिक पार्टियां वोटरों को प्रभावित करने की रणनीति बनाती हैंI जैसे अब मूर्तियाँ तोड़ने के प्रायोजित नाटक भी इसी तरह से कराये जा रहे हैं जैसे हिन्दू मुस्लिम मानसिकता को दूहने की कोशिशें I फेसबुक ने मार्क जुकरबर्ग की माफी के बाद इस मामले को अभेद्य तो बना दिया है मगर कब तक ये नहीं बताया जा सकता I
फेसबुक की गलती क्या?:: विश्वविख्यात अखबार Telegraph के अनुसार फेसबुक को दो साल पहले लगभग पांच करोड़ यूजर्स के संवेदनशील डेटा की चोरी की आशंका से अवगत कराया गया था I माना जाता है कि कुछ लोगों ने इस जानकारी की गंभीरता से मार्क जुकरबर्ग को अवगत नहीं कराया I  इसके बाद 2011 में यूरोपीय नियामक संगठनों ने चेताया कि सॉफ्टवेयर डवलपर्स  भी डेटा प्रोस्टीट्यूशन के काम में लगे हैं तो फेसबुक ने उपभोक्ताओं को सरसरी सूचना देने के कुछ बदलाव लागू किये I वर्ष 2013 में केम्ब्रिज यूनिवर्सिटी के प्रोफेसर अलेक्सांद्र कोगन ने कहा कि फेसबुक के निचले स्तर के अफसरों ने इस मामले पर चार साल तक काबू करने की कोशिश नहीं की I
हद तो यह हुई कि 2014 से फेसबुक लगातार नित नयी एप्प्स को यूजर्स के प्रोफाइल और जानकारियों के प्रयोग की इजाजत देती आयी है और दे रही हैI
ज़करबर्ग का माफीनामा :: फेसबुक के संस्थापक मार्क ज़करबर्ग  ने सार्वजनिक माफीनामे में कहा है (हिंदी रूपांतरण) “यह विश्वासघात था और मुझे खेद है कि हमने इस बारे में समय से कुछ ज्यादा नहीं कर पाएI” 
गलतियां और गलतियाँ ::  कैम्ब्रिज एनालिटिका ने आम इंसान की जानकारियों को दूहा और उनको मतदान की लोकतांत्रिक प्रक्रिया और मतदाताओं का मिजाज़ एवं मानसिकता बदलनेवाली राजनीतिक गतिविधियों (साजिशों) के लिए इस्तेमाल किया I यह सूचना इतनी लापरवाही से बांटीं जा रहीं थीं कि बाज़ार में इस करतूत की पोलपट्टी खुल गयी I संसार की प्रमुख पत्र-पत्रिकाओं को दिए गए एक पृष्ठ के विज्ञापन में फेसबुक ने इस मामले में माफी भी माँगी I 
निष्कर्ष :: पहले  फेसबुक ने एप्प्स को लोगों के आंकड़े कुरेदने, खोदने और उनसे नतीजे निकालने की छूट दी और फिर इसी जानकारी को उन  कम्पनियों द्वारा उपभोक्ताओं के खिलाफ इस्तेमाल होने या बेचे जाने पर कोई रोकथाम नहीं की I कैम्ब्रिज एनालिटिका ने  इन आंकड़ों और जानकारियों के आधार पर अमरीकी राष्ट्रपति के चुनाव को मनमर्जी दिशा में मोड़ने का काम कियाI  वैश्विक बाज़ार पर कब्जा करने में सोशल मीडिया के उपयोग पर अपनी किताब अपराइजिंग  में स्कॉट गिब्सन ने इस बारे में बेहद रोचक टिप्पणी की है ” उपभोक्ताओं को याद रखना चाहिए कि यदि वह किसी भी व्यापार की सुविधा का मुफ्त उपयोग कर रहे हैं, तो वह खुद भी उसी बाज़ार का बिकाऊ माल हैं!” 

 

The PR Cold Wars : Strategies and Mechanism

The political bosses in India, now altering and ‘selling’ the distorted images of their opponents, thanks to the PR Cold Wars. The unsuspecting voters don’t even realize this image engineering and the new warfare of the customized ideological battles

Definition: The PR Cold War is a state of conflict between two different interest groups that does not involve direct propaganda but it’s pursued primarily through indirect publicity measures and the dark propaganda. In this type of a Cold War instead of weapons, PR twists and altered content is used against the targeted party or people. You may call it Dark PR or PR Voodoo!

Scope: Once Rahul Gandhi alleged that an army of the publicists work day and night to target his image. And everybody laughed. Even the Congress didn’t took it as a PR challenge. Factually PR Cold War is a PR mission in which a political party targets its opponents, using all sorts of verbal and non verbal publicity resources. Many of the leaders have not even heard about it. A PR Cold War basically aims at tarnishing the image of competitor in a s subtle way without being noticed by others.

Mechanism: Everyone wants to get benefited from the relations, particularly the politics is developing, maintaining and using relationships only. The politicians keep trying non stop to build their credibility and the best thing, naturally their opponents want to do naturally is downsizing them. The whole exercise now becoming popular all over the world among the politicians. Due to various reasons the professionals don’t do it openly and they neither bill it this way. The PR industry uses many strategies such as maligning image (s), stripping personalities socially to make them unacceptable and creating a horrible image of the targeted person using all sorts of engineered content. that mask the truth and uncover the massive shit around.

Not Irreparable: The Dark PR is the best loved strategic PR tool. It hardly gives the targeted opponent any chances of gathering the courage to stand up early and admit, “Yes, this much fault is mine, and now I want to set things right. I promise you that haven’t disguised the truth in any manner.” Professionally the Dark PR fallout is not deadly, it may never ruin anyone’s image and reputation forever. Handled carefully the bounce back is better than ever.

Principles : Make opponents’ life miserable, in whatever manner. Like CIA’s Chief J. Edgar Hoover instructed his agents, ” If you don’t have much to do, just keep urinating on the enemy camp. At least it will smell foul from both the sides and make their life miserable.” This is the commonest principles the PR Cold War is based upon. Smart publicists keep ‘urinating’ on their opponents to make them appear smell foul socially without any logic. This is actually a process of destroying someone’s reputation and identity to the extent it is irreparable. It’s paying attention on harming your opponents’ image instead of maintaining your clients’ positive reputation.

A PR Cold War is a war without any reason. It’s full of professional smear strategies, political espionage, propaganda and information mining because the data is invariably crucial for every PR Cold War Mission.

Reputation Bleeding: The PR Cold War is virtually like any surprise terrorist attack but it never is a suicidal mission, to save the professionals operating it. Its full scale good PR with bad intentions. It’s not like stabbing someone. It’s not like bombing or shooting someone. It’s just giving someone a sharp and minor blade cut and left him bleeding. By the time he tries to recover, give another cut. So, it’s death by reputation bleeding. The PR Cold Wars require a lot of research. This method initially evaluates the PR Security of the target and evolve a set up. It also assess the possible PR threats, vulnerabilities and attack strategies.

Example: Just think. Is it merely by chance that all the Chief Ministers in India who could emerge as third front leaders are being constantly & systematically targeted socially, publicly and personally. On the other hand the ruling party admitting and accepting the controversial leaders without giving a reason, why its ignoring their earlier outbursts and mistakes, they were enjoying & exploiting? The political parties are huge ideological groups but they also have many irresponsible members and officeholders, that serve as the fuel for the disinformation operations. Any mistake they commit is engineered and blown intelligently to bombard the targeted political party.

Strategies: The PR Cold Wars are of several types. Being the indirect types they usually depends on the enemies, mistakes and circumstances that may fuel the disinformation team. Like the Judo, the PR Cold Wars also use the power of the enemy to harm him. Since recently the Telangana Chief Minister KCR has started the discussion on the third front hence he is the primary target these days. I will brief you about the types of PR Cold Wars just by giving the examples of attacks KCR suffered these days.

(i) Tunnel Attack: The tunnel attacks are unilateral attacks in which the propaganda bases on a real fact and distorts it suitably. The defender doesn’t have any chance to say anything first hand, if the PR team is not very proactive. Recently the Telangana Chief Minister KCR just missed a step and fell to the ground while coming out of his chopper. Someone promptly recorded it and posted on the web and instantly it becomes a viral video getting millions of hits and thousands of shares. If you see this video you will realise that after KCR missed a step, he almost instantly bounced up again. If he was not fully in senses, it could haven’t been near possible. In other smaer campaigns the targets are also shown smoking cigarette, dancing in a party, smiling for a selfie with a fan, who actually a planted person with suspected background, handshaking with college girls or wives of some officers and even getting a massage. Some huge bungalow is shown and declared its build using only black money. Such images help create their bad brand image and spoil their reputation.

(ii) PR Landmine: This strategy basically uses such vulnerable circumstances that can easily be mastered the other way. Like when Pakistan’s First Lady Begum Sehba Musharraf with her husband General Parvez Musharraf met at the state dinner in the President house at New Delhi, the ISI deliberately used a particular photograph to malign Indian Prime Minister, after the Agra Summit failed without any outcome. The photograph in question showed PM Bajpai looking at Mrs Sehba in an unusual way while Sehba seems disinterested and not even looking at the unmarried Prime Minister. This matter didn’t flare up as expected because un that photo Mrs Muhrraf seen extending her hand, unusual and unexpected courtesy, while Mr Bajpai not. The looks in his eyes were equated with this gesture. So, this landmine could not blast.

(iii) Content Disinformation : This is the most easy and a favorite Propaganda Method in which the target is either video recorded or photographed very clearly while doing something. Later this content is mastered or doctored to suit the intention. The best example is the way Rahul Gandhi is made a joke using the same trick.

This method is supposed to be very versatile and extremely powerful. The PR machinery usually exploit even scripted opportunities like this one, in which an unsuspected target is harmed beyond easy repair. See video.

The target sometimes recorded using TV or any other media stream and the content is doctored later. A huge team analyzing the procured, edited and doctored content frame by frame. After a day or two this content is edited, filled and touched up with effects and released on unsuspected yet popular handles with purchased following of millions of people all over the world. See this video showing Telangana Chief Minister KCR actually speaking in the assembly and the video showing him fully drunk, by just using slow motion technique, creating a doubt that they spoke in a drunk state.

This content went viral in no time but eventually failed to confuse the Telangana people who have seen KCR speaking in his typical lightening style.  See his original style here.

The PR Trojans? : Borrowed from the story of the wooden horse used to trick the defenders of Troy into sneaking soldiers into their city. The PR Trojan Horse is a PR Mercenary that hides inside the enemy system easily.

In the political PR the most easy PR Trojans are the near retirement officers, the money shark media person and the clerks of the various Secretariats. The needy security personals also serve the same purpose to leak sensitive inputs. There are a wide variety of PR Trojan mercenaries and that’s a complicated discussion. The Trojans are divided into various sub categories and they perform an array of complicated tasks. Sometimes a lower set of Trojans also used to infiltrate, steal the secret data and hire similar Trojans unsuspectingly. For the first time in the history of this country such operations are being carried out on a large scale and practically all the big political parties have multiple sets of Trojans

Yes we are experiencing a state of full fledged PR Cold War in India. KCR is the first casualty and before 2019 many more such timed explosions are ticking. The KCR is one of the apex chief ministers who are trying to evolve a third front before 2019. The other leaders under attack are Niteesh Kumar, Arvind Kejriwal, Naveen Patnaik and Akhilesh Yadav.

Conclusion: The PR Cold War has to be swift and fast. It’s more successful if it works before getting noticed. One example of such a failed attack is the full page advertisement released in all the major newspapers by the ruling political party. The theme was a tree (India) with many branches, with an Owl (representing the Chief Ministers of different states of India)sitting on each branch with this line “Har Shakh Par Ullu Baitha Hai, Anjame Gulistaan Kya Hoga?” Reflecting that most of the chief ministers of that political party are Owls -ruining their respective state. This so harsh usage of phrase caught the attention of every opponent party. And that advertisement boomeranged. Soon another advertisement appeared in every big news paper and channel showing, a tree (India) with many branches, with ONLY one Owl sitting in the middle of the tree (representing the Prime Minister of India), with the following slogan: “Bas Ek Hee Ullu Kaafi Hai Barbad Gulistan Karne Ko.” This counter PR attack nullified the initial immense impact of that campaign much before it could progress ahead..

The present PR Cold War is aimed only at propagating ideologically doctored content to the targeted audiences. Its mechanism is still the most unexplored and rarely studied area of public relations. Its scope is massive, not well understood and far reaching. The opposition is also desperately trying to propagate some twisted facts but has failed to gather any ground despite a few thousand likes. See this video,

No doubts such contents are well produced and interesting but they may serve only as entertainment without transforming anything on ground. There are various important PR lessons that can be learned just by looking at how public relations influenced opinion can affect the mood of the targeted public.This is not a coincidence. India is experiencing it’s existence’s first full fledged PR Cold War. The targets unprepared while their reputation being slaughtered ruthlessly.

Banking Affairs and Developing Corporate Leaderships

No bank may survive without Corporate Support. The growing market oriented economy, digitization, globalization, liberalization, privatization, 24X7 efficiency and glocal model is rapidly transforming Corporate Governance in the banking system. In the banking sector the most followed Corporate Governance Structure has already collapsed everywhere but India is still following the obsolete style that has no in build capacity to develop the Corporate Leaders. As a results many banks facing the ultimate survival threat: a total collapse..

The Banking is not at all only monetary affairs. Fundamentally it’s dealing with the specific publics who trust a bank for safekeeping their financial assets and getting them back wherever and whenever they need. No doubt the banks play a very important role in the economic life of a country. If we wish to strengthen our economy, we will have to manage our banks very efficiently. Thus the soundness of any banking system depends on the corporate participants who are supposed to be accountable for the various performances. Hence the Corporate Governance of the banks cannot be ignored.

Since the Corporate Governance is an internal mechanism in the banks, it’s held absolutely responsible for building the image, reputation, confidence and long term relationships with the customers and all sorts of stakeholders apart from the normal banking operations. As a Public Relations Management Professional I feel that the baking system should also upgrade its Corporate Governance by developing the corporate leadership within the system in such a manner that may transform the entire work culture to suit the rapidly changing banking style of the society. Currently 83% of the banking staff is unaware of the ongoing and the future corporate challenges that may adversely hit most of the banks if they fail to upgrade.

Unfortunately most of our banks operate in such a traditional and obsolete manner that is of no use to the clients. What they consider important in the Corporate Governance is only related to their Boards, their Committees, the concerning Boards and Official Meetings, their legal disclosure and transparency, etc.

Despite 24X7 available online transactions, funds transfers, ATM operations and global existence hardly any bank have developed a system to regularly help, trouble shoot, assist, monitor or organize interaction with the clients. The banking staff also suffer this mismanagement as clients.

The baking system understands only the company laws and the corporate handbooks in this matter. They follow only what is mandated. They don’t try to reform unless there is some written instruction, although no banking law force them NOT to develop the Corporate Leaderships as an internal practice.

No bank may survive without Corporate Support. The growing market oriented economy, digitization, globalization, liberalization, privatization, 24X7 efficiency and glocal model is rapidly transforming Corporate Governance in the banking system. In the banking sector the most followed Corporate Governance Structure has already collapsed everywhere but India is still following the obsolete style that has no in build capacity to develop the Corporate Leaders. As a results many banks facing the ultimate survival threat: a total collapse..

It’s an established fact that no bank may survive without good Corporate Governance at all. Without functional transparency, client oriented operations, collective sensibility and accountability towards every stakeholder, no bank may attain the market confidence. And without this confidence no bank would ever grow.

The Corporate Governance not only include the structures, processes, cultures and systems that engender the successful operation of organizations but the public relations as well. The bankers must understand that the banking systems are not just their staff, rule books, passbooks, check books, ATM, offices, promotions, advertisements and the hi-fi location & appearance of the building. It’s much more than this. It’s the way banking staff behaves, superiors behave and connect to all sorts of the big and small clients.

It’s practically impossible to make a bank more successful by just changing its structure. Beyond doubt a poor corporate leadership may eventually lead to bank failure. It may result into disastrous & irreparable consequences impacting the deposits and reputation. It may cause credibility collapse and remarkable loss of clients’ confidence. No bank can reemerge from such disaster.

Control : We may easily develop a better corporate leadership by adopting region specific corporate and public relations strategies and setting clear cut time bound objectives for every member of the team. Such arrangements should be incentive based and communicated throughout the banking organization so that every contributing member know the responsibilities and the rewards. Every member should know their role in this exercise and the supervising officers must know and cross check, how a particular team is performing or lagging behind others.

Every bank has specific ethical values, objectives, strategy and control environment. The management should clearly understand, what is required from the which team. Such efforts should not only be focused to achieve and maintain the public and corporate confidence in the banking system, but also within the fabric of the bank. Any bank may not sail long with a poor corporate leadership, which could inevitably trigger a major bank run or liquidity crisis.

Without proper training, timely updates, rewards and incentives to the best performers, the structuring a strategic plan to attain the desired goals within a time frame is impossible. Without clearly designated, briefed and rehearsed roles and powers of the participating members, no bank may keep standing as a winner.

Therefore, the foremost requirement of developing a good corporate leadership hierarchy for the banks, is the clear identification of powers, roles, responsibilities and accountability of everyone. These roles and responsibilities should be invariably well documented. Every participant member of the bank should be encouraged to take independent judgment.

Future Public Relations: The Basics

Future PR Wars

shutterstock_1468802302Keyboards and screens of all sorts are going to be the playgrounds for the public relations experts in future. Within five years from now the PRwars will be very different. Well, if you are some PR Pro and think that it’s not going to happen, then pack your baggage otherwise learn something from PC Games, Robotic Surgeries, Videoconferencing, Remote sensing, Computerized shops and malls, mushrooming broadband connections.

Governmental PR under fire

The first casualty seems to be my fraternity, the government PR. Already suffering a severe credibility crisis, favoritism, unprofessional working style and isolation from mainstream Public Relations, I see several countries in a process of absolute revamping, restructuring and privatizing their age old systems to give better results within the schedules and budgets. I would like to mention that U.S. President elect Barak Obama’s PR company Blue State Digital not only managed his massive PR mission but collected around $ 200 million for his campaigning. The total expenditure involved was $ 1.1 million, not even significant fraction of what BSD collected for Obama. The government PR offices, despite slurping huge money every year hardly give the tax payer any return in any manner. So in the future, most of the governments will hire expert PR firms and keep changing them as and when needed.

Cluster Bomb Public Relations

My trusted friend Rajesh Jain, CMD, ExpressionsPR says, ‘The PR is changing from a print-media oriented activity to a multilevel human resource management. Until now it used to be writing releases, speeches, handbills, designing signage, doing media relations and organizing events. In future the Public Relations will be a multidiscipline mammoth activity. It will be more like a cluster bomb, a big shell containing several lethal and very effective small bombs. The Future Public Relations is going far more effective from what it is used to be recently. The future PR, I believe will contain several weapons, just like a cluster bomb has several bombs in it.

24×7 PR is Coming

Another expert John Paluszek, Senior Counsel, Ketchum, and APR, Fellow PRSA supports the above comment in his article that there are many different areas PR will diversify in future. This future advancement of PR is thrilling. Brenda Hodgson also touches this aspect in her blog on the topic, PR in the next 25 years. Like Rajesh Jain’s claim that PR will have a lot of different shapes and be more like a cluster bomb; that means the future PR will be able to target various goals at the same time. The future PR will definitely be very different from today’s traditional journalist and media oriented PR. It will be able to achieve different aims within very little operation time.

Emergence of Superspecialized PR

The future PR will be a sort of customized media relations clubbed with the traditional mainstream print/electronic/photo/web media management solutions. Initially our expert would need to integrate all these faculties with a lot of difficulties but sooner or later, may be within one year, will have the customized action plans for diverse PR needs. The greatest future development will be the emergence of Advocacy PR, Marital PR, Solid Waste Management PR, Aviation PR, Counter Terrorism PR, Reputation &Credibility Management PR, And Customized Lobbying etc.